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About US
ABOUT ENSER COMMUNICATIONS LIMITED
Enser is driven by the belief that business success in today’s scenario is intrinsically linked to exceptional consumer understanding and engagement. The primary motivation for the creation of Enser lies in the collective realization that the consumer-interaction processes and outsourcing in the Indian market needs to become more value-driven, vigorous, integrated and efficient.
We, at Enser facilitate rich consumer engagement and understanding by crafting end-to-end consumer interaction solutions that are flexible and customized to deliver on your business objectives and provide the maximum returns on investment. We take keen interest in your business context and conceptualize and implement the best customer-interaction program that will fit in with your objective. We believe that identifying and utilizing every consumer connect opportunity leads to the creation of a sustainable advantage that in turn leads to tangible business gains.
VISION
The primary motivation for Enser is to become the preferred partner for all its customers and support them with the best possible solutions with a cost effective and scalable business model.
MISSION
To be amongst the top 10 IT/ITES India Focused Company by 2025
PHILOSOPHY
Treat every client relationship as a business partnership. Our approach is focused towards…
Creating customized outsourced consumer interaction models
Understanding our clients business objectives
Implementing and managing these to deliver maximum return on investment
Evolving the program mix over time in sync with the changing strategic business objectives
Work towards offering the best program over-coming challenges in terms of technology, geography or operating model.
ABOUT TEAM
Enser’s core team members have in-depth experience of the business from an enterprise as well as from the service provider’s end. This allows us to bring a well rounded perspective to our work and therefore create programs that have long-term, sustainable business relevance.
With reference to the technology, BPO & marketing space, Enser’s management has more than 15 years of hands-on experience in all facets ranging from infrastructure creation to technology deployment, manpower management and overall management. As Indian companies move into the future, their growth and success would be dictated by the strength and quality of their consumer engagement and interaction processes. We aim to provide facilitate this with an unflinching commitment to excellence. Excel with Enser.
Rajnish Sarna
Founder
Rajnish Sarna, the Founder of Enser has been frontrunner in the space of Domestic contact centre space and has also spoken on panels for BPO Summit, a forum for BPO players in India. He has been associated with BPO Summit an event conducted by Voice & Data magazine for 4 years in the formative years of the business and spoken on subjects such as: Technology, HR issues, Business continuity, Data Security etc.
His experience runs to over 3 decades in various companies in office automation,telecom and contact centres,amongst the early player that shaped the domestic call centre business in India.
Harihara Iyer
Co-Founder
Harihara Iyer, Co-Founder of Enser has vast experience on the operations and is instrumental in carrying out the complete process of clients requirement for delivering SLA’s from Enser team of teamleads, CSR and operational team, including the IT. Hari has over 20 years now on Contact Centre Space and Client Relationships that extend to varied clients spread across varied spectrum. He has huge experience especially on Insurance, banking and financial services segment.