Example of IT Infrastructure – Work flow process for EDTECH Company
Edtech company approaches Enser to set up a technologyto help them with their Customer Service reps
(CSR) to connect with students that have come to their app based platform to enquire about courses. These are courses from 2nd to 12th for state boards or CBSE boards.
1. Enser Develops a platform to integrate with their live database of students on the CRM
2. Logics to dial out and connect the right CSR to the student in appropriate course is developed.
3. In the event that the CSR is not able to close the sale with the student or the parent, a call is patched in with the supervisor to do the same.
4. During the interaction with Students or parents all information is picked from CRM, of student on the edtech platform on how may lectures he has attended, course that the student is interested in, how long the student has been on the app etc.
5. Information on dashboard of daily sales, weekly sales,sales by course,sales by CSR etc is available for online access.
6. Training courses are also conducted online for CSR.