Business Process Management (BPM)
Business-Process Management is the act of outsourcing some aspect of your business operations to a third-party vendor or service provider. A BPM center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses coupled with varied experience on data management, data security and value add to the business also providing MIS and other tools to assist in bringing about better productivity to clients business, that is difficult for the clients to bring about on their own.This is really the area we are good at and within the BPM some of the areas we focus on are enumerated below:
Customer Acquisition is the process of getting potential customers to buy products.
1) Generate leads
2) Nurture them and
3) Close sales..
The overall cost of these steps is referred to as your customer acquisition cost (cac).We sell the following products: Health Insurance, Vehicle Insurance Policies, Credit Cards, Home Loans, Business loans, Education courses, Hospitality packages etc.
Customer Service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Customer service is meeting the needs and desires of any customer. Customer Service includes customer support that’s what we offer as our services.
A chat service is an application, software, or website-based service that customer service representatives use to communicate with consumers.
This is more of consumers coming and chating on the web site we use these features to offer information to our customers on products like insurance, educations courses etc. amongs some of our existing customers.
Amongst the most latest tool for helping customers for making timely subscription or payments for products and services such as:
Insurance premium, OTT Platform payments, cable television and other such services as explained below that we do for our customers.
Tech enable infra help customers to find ready to use IT and Telecom ready infrastructure to go live with their operations with a short notice period.
There by reducing go to market time and reducing loss of time and resources.Example of what enser does in this space is highlighted below.
Our Company is dealing in major projects.
