Contact centres help in customer acquisition for most companies.
Currently Real Estate, Insurance, Banking and other customer acquisition activities are outsourced by large companies to BPO’s or ITES.
Various Contact centre companies are spread across various locations in India some of them are: Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai & Pune amongst the large locations and various Tier 2 & Tier 3 locations across India.
BPO’s and contact centre’s are good employment and training ground for youth, who often find their first jobs at the contact centres, which help train them on skills and etiquettes on how to converse with the customer.
